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Questionnaire Name - Questionnaire on Online Shopping

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1	What is your gender?
	A- Male (0)  B- Female (2)
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2	Which age group do you belong to?
	A- 11-20 (2)  B- 21-30 (0)  C- 31-40 (0)  D- 41-50 (0)  E- 50 or above (0)
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3	What is your educational level now?
	A- Primary or below (0)  B- Secondary (2)  C- University or above (0)
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4	What is your occupation?
	A- Self-employed (0)  B- Employed (0)  C- Professional (0)  D- Student (2)  E- Retired (0)  F- Other (0)
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5	Have you ever used online shopping?
	A- Yes (1)  B- No (1)
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6	How often do you have online shopping?
	A- Twice a week or above (0)  B- Weekly (0)  C- Once per two weeks (0)  D- Monthly (0)  E- Occasionally (1)
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7	How much do you usually spend on online shopping per month?
	A- Below $100 (0)  B- $100- $499 (1)  C- $500-$999 (0)  D- $1000 or above (0)
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8	Price of goods
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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9	Quality of goods
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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10	Variety of goods
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (0)  E- 5 (1)
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11	Design of the website
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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12	Payment method
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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13	Delivery
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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14	After-sale service
	A- 1 (0)  B- 2 (0)  C- 3 (1)  D- 4 (0)  E- 5 (0)
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15	Overall service
	A- 1 (0)  B- 2 (0)  C- 3 (0)  D- 4 (1)  E- 5 (0)
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16	Which are the advantage(s) of online shopping?
	A- Having comparison shopping (1)  B- Wide variety of brand choices (1)  C- Getting latest product information (1)  D- Time-saving (1)  E- Money-saving (0)  F- 24-hour accessibility (1)  G- Convenience (1)  H- Other (1)
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17	Have you reduced the frequency of traditional shopping due to online shopping?
	A- Yes (1)  B- No (0)
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18	Will you read the return policy of the shops before conducting transactions?
	A- Yes, whole part of it (0)  B- Yes, just scan through it (1)  C- No (0)
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19	Will you recommend others to use online shopping?
	A- Yes (1)  B- No (0)
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20	Why do you never have online shopping before?
	A- Not familiar with online shopping (0)  B- Worry on payment security (1)  C- Worry on personal privacy (1)  D- Worry on product quality (1)  E- Enjoy traditioanl shopping (0)  F- Too complicated procedures (0)  G- Unable to touch the products (0)  H- Expensive shipment fees (0)  I- No interaction with shop assistants (0)  J- Other (1)
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